Actually, this isn’t quite what the title says, I’ve not suddenly gone crazy and used this forum for praise rather than my normal moans, but using some software recently has actually made me feel a lot better about both MediaWiki and Bugzilla, normally I’ve found them difficult to use, but with recent experience of a commercial version of these 2, I’d now positively love to use them.
Confluence and Jira
Confluence is a commercial wiki, Jira a commercial bug tracker, both are from atlassian, they say about their software:
Our software is better because:
- we value brilliant simplicity as a point of differentiation
- we think through the customer’s problems thoroughly, and come up with innovative solutions to their problems
I can’t really agree with those statements, I’ve had lots of problems with both products, they seem technically okay, there’s not really been many technical problems - non fatal script errors mostly, But the user interfaces are just so odd as to drive you crazy, you just can’t get anything done, one of the big problems is the obsessive use of POST everywhere, so things like a the results of a search doesn’t appear in the history, the user interface is completely inconsistent, there are two EDIT / EDIT links 20pixels apart, one edits the page, another edits tags on the page, it’s not at all clear which is which.
After annoying the poor guy who was looking after the installs I was using, raising bugs, moaning and being generally the annoying person I can be, I went to the atlassian people, which just turned up more problems, they have a link to popular issues which doesn’t list any popular issues for example (there is a list of popular issues, you can find it if you look hard enough.)
Most annoying though was trying to create an account on the official site, it complains if your username has a uppercase letter in it. I can’t understand this, it takes more effort to come up with a usable error message - not that they particularly have, than it does to simply lowercase the field - although quite why you have the restriction at all is another question. I’m not sure how requiring a particular format of username is “brilliant simplicity as a point of differentiation“